CONCIERGE
AND FRONT
OF HOUSE
SERVICES
Discreet Integration
Our concierge services are designed to meet the needs of both high-end residential estates and commercial properties. We provide professional, front-of-house management that ensures smooth operations while keeping security a priority. Whether managing access or responding to visitor inquiries, our teams create a secure yet inviting atmosphere that reflects the quality of your business or property.
Access Control
Effective access control is at the heart of our concierge services. From managing entry points to monitoring surveillance systems, we ensure that only authorised individuals are granted access to your property. Our front of house teams are trained to recognise potential security risks and respond appropriately, ensuring a safe environment without compromising the guest experience.
Customer-focused Security with a Personal Touch
While security is our top priority, we never lose sight of customer service. Our concierge and front of house staff are trained to provide excellent service while maintaining the highest standards of security. We create a welcoming atmosphere that puts guests at ease, making sure they feel both secure and valued during their visit or stay.
Mo & the team at Priority First were some of the nicest and most professional we’ve come across in the security industry. Have already recommended to 2 others who also have had positive experience.
Having Priority First manage our site security has been transformative. Their team brings a level of expertise that's hard to match. The proactive solution to security issues, rather than just reactive measures, has prevented numerous potential incidents. We are really happy with Priority First and will continue to use them.
Mo and his team at Priority First were frankly outstanding in terms of their response to squatters and delicately managing and monitoring the episode. They provided a team of individuals to patrol the portfolio that was at risk of further attempts. I highly recommend them!
I have worked with a few different security companies over the last 10 years, Priority First are by far the most approachable and professional security company I have had the pleasure of working with.Thank you all.
The staff at First Priority are incredibly dedicated to the task at hand. They have changed may of our security protocols and helped us with an efficiency we could only dream of before. An added bonus the staff always bring a smile to our faces.
Priority First has exceeded our expectations in every way. Their full site ownership approach means they take complete responsibility for security operations. The team's proactive solution to security issues and clear communication channels make them a reliable partner. Would highly recommend!
Thank you to the Priority First security team for their efficient and premium response to our security requirements. I would highly recommend their services to anyone looking for a trustworthy and discreet team.
FAQ
Priority First provides security services across a wide range of industries, with particular expertise in construction sites, luxury retail, high-end residential properties, corporate offices, leisure and hospitality, educational institutions, and industrial and manufacturing sites. Our experience in the construction and premium retail sectors has allowed us to create specialised security protocols tailored to the unique challenges of these environments.
All Priority First security professionals are rigorously trained and certified. They hold full SIA licenses, undergo enhanced DBS checks, and receive industry-specific training tailored to their deployment. Our staff also complete regular refresher courses, first aid training, and health and safety qualifications. Customer service excellence is a core focus, ensuring our team is prepared for any environment, whether corporate, retail, or construction.
Priority First maintains high service standards through rigorous quality management systems, regular audits, and ongoing staff training. We use real-time monitoring and reporting, client feedback mechanisms, and standardised procedures to ensure consistency. Our performance is tracked through KPIs and frequent client reviews, supported by independent quality audits and a commitment to continuous improvement.
Priority First operates nationwide, with a strong presence in London and beyond. Our services include local response teams, 24/7 control room monitoring, and consistent service standards across all locations. With rapid response capabilities and dedicated management teams, we deliver exceptional security no matter where you are in the UK.
Yes, Priority First specialises in creating bespoke security solutions. We start with a detailed site assessment and risk evaluation to understand your specific needs. From discreet security for luxury retail to visible deterrents for construction sites, our services are designed to integrate seamlessly with your operations. We regularly review and adjust our strategies to ensure they evolve with your business, offering flexibility in staffing, technology, and service delivery.
Yes, Priority First specialises in integrating our services with your existing systems. We’re compatible with major CCTV, access control, and alarm systems, as well as building management systems. Our team ensures minimal disruption during implementation while enhancing your current security setup with technical support, regular updates, and continuous optimisation.
To get started, visit the Contact page on our website or call us directly at 0203 576 5203. A member of our team will be happy to discuss your needs and provide a customised quote.
Want to know more about Concierge Services and Front of House Management Services?
0203 576 5203
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