CONCIERGE
AND FRONT
OF HOUSE
SERVICES
Discreet Integration
Our concierge services are designed to meet the needs of both high-end residential estates and commercial properties. We provide professional, front-of-house management that ensures smooth operations while keeping security a priority. Whether managing access or responding to visitor inquiries, our teams create a secure yet inviting atmosphere that reflects the quality of your business or property.
Access Control
Effective access control is at the heart of our concierge services. From managing entry points to monitoring surveillance systems, we ensure that only authorised individuals are granted access to your property. Our front of house teams are trained to recognise potential security risks and respond appropriately, ensuring a safe environment without compromising the guest experience.
Customer-focused Security with a Personal Touch
While security is our top priority, we never lose sight of customer service. Our concierge and front of house staff are trained to provide excellent service while maintaining the highest standards of security. We create a welcoming atmosphere that puts guests at ease, making sure they feel both secure and valued during their visit or stay.
Mo & the team at Priority First were some of the nicest and most professional we’ve come across in the security industry. Have already recommended to 2 others who also have had positive experience.
Having Priority First manage our site security has been transformative. Their team brings a level of expertise that's hard to match. The proactive solution to security issues, rather than just reactive measures, has prevented numerous potential incidents. We are really happy with Priority First and will continue to use them.
Mo and his team at Priority First were frankly outstanding in terms of their response to squatters and delicately managing and monitoring the episode. They provided a team of individuals to patrol the portfolio that was at risk of further attempts. I highly recommend them!
I have worked with a few different security companies over the last 10 years, Priority First are by far the most approachable and professional security company I have had the pleasure of working with.Thank you all.
The staff at First Priority are incredibly dedicated to the task at hand. They have changed may of our security protocols and helped us with an efficiency we could only dream of before. An added bonus the staff always bring a smile to our faces.
Priority First has exceeded our expectations in every way. Their full site ownership approach means they take complete responsibility for security operations. The team's proactive solution to security issues and clear communication channels make them a reliable partner. Would highly recommend!
Thank you to the Priority First security team for their efficient and premium response to our security requirements. I would highly recommend their services to anyone looking for a trustworthy and discreet team.
FAQ
Priority First’s Concierge and Front of House services provide professional, customer-focused support to ensure smooth operations at your premises. This service includes welcoming visitors, managing access control, handling inquiries, and providing a high standard of customer service, all while maintaining security.
While delivering exceptional customer service, our Concierge and Front of House staff are trained to monitor security risks, ensure controlled access, and manage visitor logs. They seamlessly integrate hospitality with security, acting as the first line of defence against unauthorized entry and ensuring a safe environment for staff and visitors.
Priority First’s Concierge and Front of House services are fully customisable and can complement existing security measures in most corporate and residential environments. Whether you need staff for a residential estate, office, hotel or event, we’ll work with you to develop a solution that fits your specific security and customer service requirements.
Aswell as being fully licensed by the SIA, all of our Concierge and Front of House operatives are professionally trained in customer service, communication, and security protocols. They undergo thorough training to handle a range of tasks, from managing guests and security screening to emergency response procedures.
To get started, visit the Contact page on our website or call us directly at 0203 576 5203. A member of our team will be happy to discuss your needs and provide a customised quote.
